Our Solutions
Salesforce CRM ImplementationDeployed and Integrated by DataposIT
Harness the world's number one CRM platform with an implementation partner that knows both Salesforce and the African business environment. Stand-alone or integrated with Business Central — we deliver Salesforce the right way.
When Salesforce Is the Right Choice
Complex sales organisations: with large sales teams, sophisticated territory management, CPQ requirements, and enterprise-scale pipeline complexity.
Service-led businesses: requiring omnichannel customer service, AI-powered case resolution, and self-service customer portals.
Marketing-heavy organisation: running multi-channel campaigns, lead scoring, ABM, and detailed attribution reporting.
Non-Microsoft technology estates: where a platform-neutral CRM integrates better with Google Workspace, non-Microsoft ERP, or other cloud systems.
Organisations requiring deep customisation: leveraging Salesforce's Apex development platform and AppExchange ecosystem for highly tailored solutions.
Salesforce Capabilities DataposIT Delivers
Sales Cloud: Pipeline management, lead-to-close, forecasting, territory management, CPQ
Service Cloud: Case management, omnichannel, knowledge base, SLA management, field service
Marketing Cloud / Account Engagement: Email campaigns, lead nurturing, B2B marketing automation
Einstein AI / Agentforce: Lead scoring, next best action, call summaries, AI agents
Salesforce Flow: Business process automation
AppExchange solutions: Document generation, e-signature, CPQ, and hundreds more.
Salesforce Integration Options
Salesforce + Business Central: DataposIT integrates Salesforce with Business Central using Microsoft's published connector, Power Automate, Azure Logic Apps, or MuleSoft — sharing customers, orders, products, pricing, and financials between the two systems.
Email: Native Gmail and Outlook integration. Emails auto-tracked in Salesforce.
WhatsApp & messaging: Salesforce Digital Engagement routes WhatsApp messages to service agents.
Telephony: Salesforce Open CTI integrates with any telephony provider.
Custom integrations: Salesforce REST/SOAP API enables connection to virtually any external system.
Stand-Alone or Integrated — We Deliver Both
Salesforce can be deployed as a stand-alone CRM platform — ideal if you are not yet on Business Central or do not require ERP integration at this stage. It can also be integrated with Business Central for a connected front and back office. DataposIT delivers both models.
Stand-alone implementation: Full Salesforce CRM configured to your processes, with integrations to your email, telephony, and other tools. Typically 6–12 weeks for a focused scope.
Integrated implementation: Salesforce connected to Business Central for bi-directional data flow — customers, products, orders, invoices, and financial data shared across both systems. Adds 4–8 weeks to the timeline depending on integration complexity.
Frequently Asked Questions
Engagement, Timelines & Support
Solutions delivered across business applications, industry systems, and enterprise infrastructure.