Salesforce CRM
Harness the world's number one CRM platform with an implementation partner that knows both Salesforce and the African business environment. Stand-alone or integrated with Business Central — we deliver Salesforce the right way.
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When Salesforce Is theRight Choice
- Complex sales organisations: with large sales teams, sophisticated territory management, CPQ requirements, and enterprise-scale pipeline complexity.
- Service-led businesses: requiring omni-channel customer service, AI-powered case resolution, and self-service customer portals.
- Marketing-heavy organisations: running multi-channel campaigns, lead scoring, ABM, and detailed attribution reporting.
- Non-Microsoft technology estates: where a platform-neutral CRM integrates better with Google Workspace, non-Microsoft ERP, or other cloud systems.
- Organisations requiring deep customisation: leveraging Salesforce's Apex development platform and AppExchange ecosystem for highly tailored solutions.
Full visibility of your business
Salesforce Capabilities
Sales Cloud
Pipeline management, lead-to-close, forecasting, territory management, CPQ
Marketing Cloud / Account Engagement
Email campaigns, lead nurturing, B2B marketing automation
Salesforce Flow
Business process automation
Service Cloud
Case management, omni-channel, knowledge base, SLA management, field service
Einstein AI / Agentforce
Lead scoring, next best action, call summaries, AI agents
AppExchange solutions
Document generation, e-signature, CPQ, and hundreds more.
Integration Optionsto Salesforce
Salesforce Connects to Everything
- WhatsApp & messaging: Salesforce Digital Engagement routes WhatsApp messages to service agents.
- Email: Native Gmail and Outlook integration. Emails auto-tracked in Salesforce.
- Telephony: Salesforce Open CTI integrates with any telephony provider.
- Custom integrations: Salesforce REST/SOAP API enables connection to virtually any external system.
- Salesforce + Business Central: DataposIT integrates Salesforce with Business Central using Microsoft's published connector, Power Automate, Azure Logic Apps, or MuleSoft — sharing customers, orders, products, pricing, and financials between the two systems.
FrequentlyAsked Questions
Not sure where to start? Let us point you in the right direction.
The answer starts with a conversation. DataposIT begins every engagement with a discovery session — we ask about your sales process, service model, current systems, and growth plans. From there, we produce a written recommendation on which Salesforce clouds fit your business. There is no cost or commitment for the initial discovery session.
Still have questions?
We're here to help. Our support team usually responds within 2 hours.
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